Making Things Work…..


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In the most trying of times, those that come out, probably tired, exhausted and even with a few chinks in their armor but definitely, triumphant are the ones that work together as a team.

After all, we have all heard that when the going gets tough, the tough get going.

In business or personal life, working together is inevitable. After all, no monumental accomplishment was due to a single person’s effort. Working together can mean tremendous pressure, but if the pressure is faced and the energy channelized to build on the effort, it can mean great experiences, stronger bonds and finally impressive accomplishments for those involved.

With generations to come, and the need for instant gratification, there is less patience in those that interact. Just a tad bit of perseverance; restraint and focus can make things work through interaction, than personal gripes and would mean so much more for everyone together and individually.

Yet, this is hardly understood in colleagues working together or families working on their relationships. Personal egos get the better of everyone and as a result, everyone collectively and individually suffers whether they acknowledge the latter or not.

No matter who you are and what your role, the end goal has to be upheld over personal goals. And eventually, success in togetherness reflects on individual success as well.

So, teams out there that are working on projects 24×7 because, that’s what they demand to get accomplished, work together with complete trust of each other. There will be a time to reflect, work things out between colleagues and gather lessons to improve the next interaction. For now, focus on resolving tasks at hand to accomplish the end goal.

Families and friends, the relationships you cherish are a blessing. Happiness is in giving. Give of your time and attention to nourish and strengthen these relationships. All those tasks that you pile up to get done and seem so urgent vying for your attention can wait a tad bit. You will always have the time in the world to get them done. What you will not is the time to interact with your family and friends. Put them before your chores. Better yet, spend quality time on doing stuff together. You will enjoy such time and tasks get accomplished before you know of the effort put in.

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The Broker is Dead! Long Live the Broker!!


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Its that time of the year again!

2015 Individual & SHOP Open Enrollment is here. The Federally Facilitated Marketplace and State Marketplaces are live and kicking starting November 15th, 2014. Several private exchanges as well as carrier sites are live offering their plans.

With so much of self-service being fed up to consumers, where does that leave brokers and agents?

Since 2014 Open Enrollment, in fact, even while the ACA was still brewing, there has been a fear of oblivion for brokers, the community that has been the backbone of health insurance distribution over the last several decades.

One reason for that was comparison with banking and travel industries, of how they have been automated over the last two decades connecting consumers, directly to supply and thus, in a world of self-service, diminishing the role of intermediaries. The perception is that intermediaries in these industries are gone.

Now, that kind of consumerization has come to healthcare. The premonition has been that a similar disenchantment of intermediaries will happen here. Brokers, who have helped millions find the best plan to cover their specific health insurance needs, are expected to be gone in future years.

Health Insurance is a complex business. It takes years for the experts in the field to grasp it completely, let alone, everyday common people! Common people look to understand health plans when they buy it or perhaps, when they use it. Brokers and Agents have been guiding consumers, be it individuals, employers or employees, through the maze of insurance carriers, plans, HMOs, PPOs and HDHPs, co-pays, co-insurances, deductibles and much more before leaving their clients, content with the purchase of a plan that meets their needs and their budget. In order to do that, brokers and agents have to be able to make sense of it all, act as experts, interpret and communicate accurately to the consumers.

Is it possible to achieve that level of acumen and impart it to consumers in a self-service environment? Perhaps, incrementally and over a period of time with much simplification introduced in the process. However, it would still be difficult based on the varying needs of the consumer based on their roles, be it the employer, employee or individual.

Brokers are a necessity to the system. In fact, the role of brokers and agents has evolved to the next level in the post ACA world. Brokers move from being sales agents to true benefits advisors and consultants. In travel, banking and finance industries too, advisors continue to play a crucial part.

Brokers as advisors, is the new norm. And, the use of technology to make it easier to shop and enroll in health plans with guided support during the whole experience puts more powerful and better tools in the hands of these advisors to do a much more effective job.

Besides, it opens up a whole new world of opportunity for brokers to take on, at the click of a button. Brokers selling only health plans are now able to work with, sell and advise on an entire array of benefits products. They are able to reach and retain a larger volume of customers and ensure they provide proactive and world-class service to them than they had ever previously done. This translates to effective advisors, more business and most important of all, happier customers.

Talking about clients, there are people who still believe that if they buy insurance through a broker, they pay extra! Whether you go to a self-service exchange or to a broker and take their assistance in getting onto a health plan, you pay the same. It’s the health plans that reimburse brokers for the business they bring in. You may find it difficult to believe that there are millions out there who do not know this and that is precisely the reason, the role of a broker has in no way diminished in the benefits arena, not just the health plan space. In fact, it has gotten a new boost in the post ACA era.

On the other end of the spectrum are consumers that are so overwhelmed by the health plan jargon and the laws surrounding it, that they would like expert help in spite of all the resources that they can tap into to self educate. For them, it just makes sense to reach out and call a broker, or better yet, connect with them online!

Here’s to your happy open enrollment experience, this season!

Image Courtesy of FreeDigitalPhotos.net

Ego – An integral part of your success!


“Be egoless”, “Be humble”, “Being egoless will elevate you towards spirituality”…, how many times have you heard this?

At the same time,

“Stand up for yourself”, “Be individualistic”, “Never let go of your individuality”…, I am sure you have heard this too.

I agree that an individual persona is essential; after all, each one of us is unique. Whether strong or not, each one of us has a self-identity. That is the one distinguishing feature that is to be fiercely guarded and built on.

But, individuality while being totally egoless? Is that possible? You may say, history has given us several leaders who have proved to be strong individuals that, against all odds stuck to what they believed in and hence, were recognized by the world. But, at the same time they did this without any expectation or personal gain which shows that they did not have an ego.

Well, I am not so sure. I think the fact that they stuck to what they believed in does reflect their strong character but, this strong character has to be backed by a high self-esteem with an essence of “I”, which is an undercurrent of ego. Agreed, that these leaders definitely did not have egos that were maniacal and had them in control although there have been leaders with a very strong “I” factor who were more concerned about self gain than anything else. Why in the past; we have so many of them today, not just in the political scene but in business as well.

Self-esteem, ego and self-identity are interlinked and one cannot exist without the other, although their dominance ratios may vary from person to person. They together form the basis of your self, your identity of who you are and the world’s identity of what you are. They together define how you chart the path of your life and what you achieve. Hence, it’s a big positive to maintain a healthy ego. At the same time, your ego should never get the better of you. If it grows to be bigger than you and is not in your control, then; it can do more harm than good.

Maintain the balance in enjoying a health self-esteem, a strong self-identity and a controlled ego in order to ensure a successful personal and professional life. Isn’t that what we are all after, a successful personal and professional life?