Ep - 35: Frontline Employees - The Crucial Link to Customer Loyalty and Retention!


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Ep - 35: Frontline Employees - The Crucial Link to Customer Loyalty and Retention!

An organization & its performance is dependent on the day-to-day functioning of its frontline employees who generally make up the bulk of its workforce. The frontline staff, be it the customer service representative, the salesman, the call center representative, the assistant, the receptionist or others, they are the first line of customer interaction and are responsible for creating that crucial first impression of the organization, its products,  and services. Yet, they are the ones that are affected by several challenges across industries — low levels of motivation, economic and emotional stress, stressful work goals and management pressure to meet them, and poor growth prospects, all of which result in high levels of attrition and poor performance. Let's review the importance of these resources and how much an organization as a whole, can benefit from their wellbeing. Let's understand frontline performance management and what it means to the top-line, bottom-line, and organizational ethos!

ONE LIFE | ONE WORLD | A PLETHORA OF EXPERIENCES

The ONE LIFE we have is about experiences, each one unique to us. However, caring and sharing help compound the value of these experiences. Learning from each other's experiences doesn't just nurture relationships but fastens our growth journey! I would like to invite you to join me as I take on the world to share from my life experiences and in the process enrich yours while I hope to learn from all the lives I touch as well! Will you join me?